10€ EXTRA - CODE SUP2020 BEI DER SUPBOARD ORDER EINGEBEN
KOSTENLOSER VERSAND ab 50 €* | 5 JAHRE GEWÄHRLEISTUNG
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CUSTOMER INFORMATION - DELAYED DELIVERY SKINFOX

Hello dear buyers, customers and interested parties.

Due to the huge rush for our Skinfox products, we are constantly faced with new challenges that can no longer be mastered as a family of four.

"Yes, right, we are a family business and not a large corporation, but apparently there are few who know that."

Customer inquiries, telephone advice, shipping, organization, deliveries, packaging, etc. literally brought us to the LIMIT due to the high RUN on our products,
so that we were forced to stop the telephone consultation last month because we needed the time to take care of the upcoming goods deliveries,
to pack the orders and keep the day-to-day business going.

Especially in the current time, there were increasing delivery problems due to customs clearance, waiting times when importing the goods,
Delivery to us in Bad Feilnbach, and many other hurdles that we had to overcome. Therefore, we decided weeks ago to have the shipment carried out by a fulfillment service provider so that you as a customer can be reached again.

In the past days / weeks there have been internal restructurings which have led to delays in delivery.
For this we would like to sincerely apologize to you as a customer.

Thanks to the quick planning and commitment of the employees, we have now managed to close the shipping route in a very short time
optimize so that we can continue to take care of the core business of "customer" and "development" of our products.

We are sorry that we may have angered you as a customer or kept you waiting, but the current situation unfortunately does not allow us to be reachable by phone or to respond promptly to customer inquiries via ticket.

This is also a horror for us, since it takes on impacts that resemble poor service, but we really try 24/7 to process everything as quickly as possible.

Due to the new cooperation and the accompanying relief, we will be available for you again by phone from next week.

However, the top priority right now is the processing of our open orders, after all you as a customer want to receive your SUP boards or goods that have already been paid for quickly.

Therefore, please continue to understand if we are still difficult to reach by phone.

Alternatively, as previously via our support portal at https://support.inntalsport.de

The products you have ordered are currently in stock at our fulfillment center in Mainz and will be packed for dispatch and handed over to DHL.

The goods are sent via DHL, so delivery should be quick and easy. A tracking number follows directly from DHL as soon as the package has been picked up.

We are really very sorry that we have to send you this message, but hope that you will understand that as a family business we are faced with challenges in these very unusual times that are also often unpredictable for us.

Best wishes

Karin, Jürgen & Jeannette

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